Driving First Party Orders: Lessons from the Hotel IndustryRestaurants can take cues from the hotel industry's challenges with OTAs to enhance customer loyalty and drive direct orders. Strategies...
Please Join Us!!Did you know that digital orders have risen to one-third of total restaurant and convenience store food orders, up from just 12%...
The Delivery Dilemma: Make or Buy??Customers love delivery because of the convenience, but many restaurant operators have a love-hate relationship with delivery apps...
eCornell Keynote on Restaurant Delivery and DigitilizationNoah Glass, Jianggan Li, Adrien Desbaillets and I had a fun discussion on restaurant delivery and digitilization at an eCornell Keynote...