Driving First Party Orders: Lessons from the Hotel IndustryRestaurants can take cues from the hotel industry's challenges with OTAs to enhance customer loyalty and drive direct orders. Strategies...
How Can Hotel F&B Operations Adapt to the Post-Covid World?How can hotel F&B operations adapt to the post-covid world? This is a shortened version of the presentation I made for HSMAI ROC@Home...
Getting Out of the RM Rut: New Year's Resolutions: Well, it seems that many of you agree that RM has sort of gotten into a rut. Rather than stay in the rut, what can we do to get out of...
Is Revenue Management in a Rut??I'd say yes. We've been talking about the same topics for years, but for the most part, haven't made much progress. We keep talking...
Total Hotel Revenue Management: What's Taking So Long??While Total Hotel Revenue Management (THRM) is much discussed (in fact, I'm getting sick of hearing people just talk about it!), it seems...