Hotel industry

Articles & Commentary

My current analysis and commentary on pricing, revenue strategy, and consumer behavior is published through Revenue Mosaic, a practitioner-focused newsletter with more than 2,000 subscribers.

The articles below reflect selected prior writing and commentary.

Driving First Party Orders: Lessons from the Hotel Industry

Restaurants can take cues from the hotel industry's challenges with OTAs to enhance customer loyalty and drive direct orders. Strategies...

How Can Hotel F&B Operations Adapt to the Post-Covid World?

How can hotel F&B operations adapt to the post-covid world? This is a shortened version of the presentation I made for HSMAI ROC@Home...

Getting Out of the RM Rut: New Year's Resolutions:

Well, it seems that many of you agree that RM has sort of gotten into a rut. Rather than stay in the rut, what can we do to get out of...

Is Revenue Management in a Rut??

I'd say yes. We've been talking about the same topics for years, but for the most part, haven't made much progress. We keep talking...

Total Hotel Revenue Management: What's Taking So Long??

While Total Hotel Revenue Management (THRM) is much discussed (in fact, I'm getting sick of hearing people just talk about it!), it seems...