Running a quick-service restaurant is quite the juggling act. You're constantly balancing customer satisfaction, order volumes, pricing,...

Restaurants can take cues from the hotel industry's challenges with OTAs to enhance customer loyalty and drive direct orders. Strategies...

In one of my recent QSR articles, I talked about the biggest challenges that operators foresee with the implementation of dynamic...

Not surprisingly, digital orders led the way for ordering methods (89% of respondents), followed by kiosks (51%) and menu boards (42%). ...

In my last article, I talked about how the definition of dynamic pricing varies, but that in general dynamic pricing is all about prices...

Finally, the restaurant industry is starting to talk about dynamic pricing!! The reason I say finally is that the first study that...

In a recent article for QSR.com, I talked about dynamic pricing for restaurants. Here it is! As food and labor costs are increasing,...

Did you know that digital orders have risen to one-third of total restaurant and convenience store food orders, up from just 12%...

There's so much going on with restaurant distribution right now that reminds me of when OTAs emerged in the hotel industry about 20-25...

The topic of dynamic pricing in the restaurant industry has been tossed around a lot lately, but exactly what is it? Some companies talk...

Are delivery commissions driving you crazy? Yes, you could just decide to not offer delivery, but given that the recent Sense360 study...

Did you watch the Olympics? If so, you probably saw some medal ceremonies. The gold medal winner was of course ecstatic, but let’s...

Variable pricing has worked well in the airline and hotel industries for years, but could it work in the restaurant industry? Yes, we...

According to the 2022 State of the Restaurant Industry Report, 90% of U.S. operators report higher food costs than in 2019, 80% state...

If you're in the restaurant industry, how often have you heard these statements? My costs are going up, but if I raise my prices, my...

Dynamic pricing has worked well in the airline and hotel industries for years, but what about the restaurant industry? In this video, I...

Customers love delivery because of the convenience, but many restaurant operators have a love-hate relationship with delivery apps...

What about variable pricing for restaurants? Sure, demand varies, but how would customers react? In this video, we'll talk a bit...

I just finished a study on US customer dining preferences in the post-pandemic world. The results may surprise you!! I'd love to hear...