Dave Roberts and I recently completed a study on the impact of Covid on hotels. What was particularly interesting (and inspiring!) was how people talked about the resilience that they had developed during the pandemic. As one person said, "It was amazing how much we could do with so little."
We hope that you find the results as interesting as we do! Here's a short video that summarizes the major findings.
We'd love to hear about your experiences. Please let us know about what you think!